Outbound
Outbound solutions allow contact centers to proactively contact customers in order to drive sales and improve customer satisfaction. These solutions provide seamless delivery of automatically dialed calls to agents and self service to maximize resources and completion rates. Key benefits of outbound solutions include:
- Improves efficiency by leveling out the peaks and valleys of inbound interactions
- Maximizes agent productivity and staffing
- Increases self service
PTP has extensive experience in designing and implementing outbound solutions that integrate with CRM and legacy systems to create calling campaigns and caller lists. Some of the features PTP has implemented in our outbound solutions include:
- Answering machine and voicemail detection
- Time zone based campaigns to maximize answer rates
- Personalized callbacks
- Do-not-call lists
- Exclusion for disaster areas codes
- Adaptive call list cleansing
- Screen Pop integration
- Self Service integration
PTP has implemented outbound solutions with all of the leading CTI products in both premise and hosted models.
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