Business Intelligence
Business Intelligence (BI) helps unite the contact center with the line of business managers. Our clients are realizing there is a wealth of information stored in contact center interactions. PTP exposes the data, creates custom reports, and enables data access. Common components in our BI solutions include:
- Real-time Reporting
- Historical Reporting
- Strategic Data Mining
- Speech Analytics
- Standard BI Tools (Business Objects, Cognos, Crystal, Hyperion, Microsoft)
- Packaged, Custom and Ad-hoc Reports
For Professional Services click here.