Outbound
Speech and IVR Procurement Assistance
Benefits
PTP brings a team of seasoned and professional business and IT consultants that understand the Contact Center procurement marketplace. The objective of our Procurement Assistance service is to assist system integrators and customers in procuring IVR solutions that maximize ROI and customer satisfaction.
Description
The Procurement Assistance service is offered to system integrators and customers who need assistance in the procurement of IVR technology and applications. PTP will guide the system integrator or customer through this process, providing assistance in the following areas:
- Application Discovery – We will assist the client in developing a phased approach for their IVR applications which maximizes ROI and customer satisfaction.
- Technology Selection – We will help the client select the best of class technology provider for the specific customer needs and environment.
- IVR Platform
- VoiceXML vs. SALT
- Distributed vs. “In-the-Skins”
- IVR Development Environment
- Proprietary Drag-and-Drop IDE’s
- Standard J2EE and .NET Development Paradigms
- Computer Telephony Integration (CTI)
- Intelligent Call Routing
- Screen Pop
- Automated Speech Recognition (ASR)
- Text-To-Speech (TTS)
- Speaker Verification
- Natural Language Understanding
- RFP Development and Response – When working with a customer, we will help develop an RFP for their Contact Center technologies and applications. When working with a system integrator, we will help develop a proposal.
- Vendor Selection – We will assist the client in selecting vendors based on:
- ROI and Customer Satisfaction Estimates
- Quality of Project Management, Development and Deployment Services
- Optimization of Current Infrastructure and Contact Center Compatibility
- Matched Skill Set of the Proposed Platform and Maintenance
- Reliability, Extensibility and Scalability of Proposed Platform
- Standards Based vs. Proprietary
Expertise
PTP’s team of senior consultants understand the Contact Center procurement processes in detail and have successfully worked on all pre-sales activities. We have exceptional knowledge about how to construct innovative business solutions using leading edge Contact Center technologies. Our team of consultants have excellent relationships with key technology providers and a current, in-depth grasp of the competitive environment.