Outbound
User Interface Design
Benefits
The voice and user interface of your IVR provides instant branding, and branding helps make organizations successful. Your IVR is also your busiest customer service representative, so make sure it's doing the job for you. In addition to extending your brand, the user interface plays a central role in customer satisfaction and your ability to realize a return on investment with your Contact Center technologies. Our PTP design services help you to maximize customer satisfaction and ROI.
Description
PTP provides a full suite of User Interface Design services which include:
- Persona Development
- Callflow Design
- Graphical Representation of UI in Visio
- Menu Structure
- Prompting
- Easy to Traverse Word Document
- Includes all Initial, Retry, Timeout and Help Prompts
- Grammar Design
- Usability Testing
- Prompt Recording
- Voice Talent Selection
- Voice Talent Coaching
- Pre and Post Prompt Processing
- Localization
- Tuning
Expertise
PTP takes a pragmatic approach to User Interface Design, using your key business objectives as the drivers in our proven design methodology. Our team of user interface designers and project managers consistently exceed expectations by increasing customer satisfaction and automation rates, while also extending the organization’s brand to the IVR.