Outbound
Enhancements and Modifications
Benefits
Industry statistics demonstrate that Maintenance and Support costs represent the majority of system expenses. PTP is a proven provider of maintenance and support services to maximize the value received from our client’s application portfolio at the lowest possible cost.
An ongoing activity in our Integration and Implementation is to provide knowledge transfer to the client so that they can maintain and support the application when the PTP project team turns the application over to them. Some clients value the assurance of knowing they can always contact the PTP team for post deployment issues, and therefore PTP offers our Maintenance and Support services to meet their needs.
Description
Our Maintenance and Support service provides an insurance policy to customers that have deployed an application via our Integration and Implementation services. This service includes:
- Guidance in the Operations of the Application
- Clarification of Application Features and Documentation
- Modification of Application to Accommodate Underlying Platform Updates
- Issue Analysis, Verification and Resolution at the Application Layer
- Issue Analysis and Verification at All Levels in the Platform Stack
- Web Server
- Application Server
- Gateway Server
- Telephony
- ASR, TTS and Other 3rd Party Engines
- Backend Systems
- Network
Expertise
PTP has a proven track record in maintaining and supporting complex, turnkey solutions. Our experienced support team provides expertise in issue analysis and resolution with customized software solutions, packaged application products, system software, hardware and telecommunications.